Effective Date: [Insert Date]
Last Updated: [Insert Date]
At Geel BD, we are committed to delivering high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.
You may request a return under the following conditions:
The item was purchased directly from Geel BD
The item is unused, in its original condition, and in the original packaging
The return request is made within [7/14/30] days of receiving the item
Proof of purchase (invoice or receipt) is provided
The following items are non-returnable:
Customized or special-order products
Items damaged due to improper use or installation
Products returned without original packaging
Clearance or final-sale items (unless defective)
To initiate a return, please contact us at [insert email or phone] with the following details:
Order number
Product(s) you wish to return
Reason for return
Once approved, we will provide instructions for shipping the item back to us. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item sent).
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment within [7–14 business days]
If the product is not eligible for a refund, we will inform you and arrange to return the item to you at your expense
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange for a replacement, repair, or full refund.
We offer exchanges only for defective or damaged items. For other cases, please return the original item and place a new order.
If you have any questions about returns or refunds, please contact our support team:
Geel BD
Email: [insert email]
Phone: [insert phone number]
Address: [insert company address]